HINTS
& TIPS
Access
Access to and from the doorway of your homes is critical;
please advise your neighbours in advance that a removal
vehicle will be parked outside your home. If parking permits
are required, this is your responsibility.
Attics
& Lofts
Our moving team are not allowed to enter a loft unless it
is properly illuminated, floored, with fixed ladder, and
has a safe point of entry, if this is not the case the contents
of attics/lofts should be sorted and placed in a convenient
area prior to the arrival of our moving team.
China
/ Glass / Ornaments & Books
These can be left in cupboards/shelves ready for our moving
team to pack. It is your responsibility to check all cupboards
have been emptied.
Claims
In the unlikely event of making a claim full details must
be submitted in writing to House to Home UK within 7 days
of the removal date.
Clothing
Any clothing already on hangers may remain on them, as we
will provide special wardrobe cartons into which these clothes
will be packed.
Contents
of garages / sheds / loft
Under no circumstances will we move any flammable substances,
old tins of paint, creosote, paraffin, matches, gas bottles
or similar items as these invalidate any insurance cover.
Cookers/Washing
Machines/Fridges & Freezers
These should be disconnected, drained and dried prior to
removal. Fridges/freezers should be emptied. Our moving
teams are forbidden to tamper with any mains supply.
Fixtures
& Fittings (curtains/blinds etc)
All of these should be taken down prior to the arrival of
our moving team.
Mechanical
Derangement
Internal mechanical or electrical derangement of domestic
or electrical appliances unless related external physical
damage has occurred is not covered under insurance.
Carpets and Flooring
We do not cover the removal
of carpets or any other flooring, if you require your
carpets to be moved we recommend
you contact a professional carpets fitters.
Packing & Unpacking
If you have opted for the packing service there is little
more to add apart from, for insurance purposes all items
packed by the removal company should be unpacked onto a
flat surface. If you have decided to carry out your own
packing please be aware that there is no insurance cover
provided for these items.
Presence
During the Removal
It is your responsibility to be present throughout the removal
to ensure that nothing that should be removed is left behind
and nothing is taken away in error.
Self
Assembly Furniture (wardrobes/beds/sheds/greenhouse etc)
It is your responsibility to dismantle and re-assemble this
type of furniture. However should you require assistance
please advise the move consultant during the visit as well
as House to Home. Please note, due to the nature of this
type of furniture insurance cannot be provided for the assistance
in dismantling and re-assembling this furniture.
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